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  • The product I want is not in stock, what should I do?
    If what you are looking for is not in stock you can always contact us to check when it will be available again. You can also subscribe to our newsletter so we can inform you when any new product is available again.
  • How much is shipping?
    As a UPS partner we offer a flat rate of NOK 99,- for shipping with tracking. Delivery time is normally between 3 - 7 business days. Shipping cost does vary depending on weight. You will get the accurate shipping cost calculated when checking out. First we need to know the product you are purchasing and your address details. VAT will be added at check out for EU countries.
  • How can I pay?
    You can choose between credit card payment directly at our website through Stripe.
  • Return and exchange of products
    If there is anything wrong with the product you purchased or you are not happy with it, you can return the product and get a refund. If the item has been used, washed or not returned in the original packing, we unfortunately can not accept the returned product/s. You can return any unused product for a refund within 14 days after you received it. Please get in touch with us before you return the gear so we can help you. - Download the Return, Refund and Exchange document here
  • How to know where my order is?
    You can track your order via You will receive an email with tracking number and information about your order. Therefor it's very important that you spell your email address and phone number correct when you place your order. If you do spell it wrong by mistake you can always contact us via our support form.
  • Additional custom duties and taxes
    EU shipping Adrian Krog Shop will collect VAT (taxes) at check out. This means that you should not be charged for VAT when the shipped goods arrive at the country of destination. Adrian Krog Shop will be responsible to pay the additional taxes. You as a customer might be responsible to pay any extra customs clearance fees depending on the destination country's rules and regulations.
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